Return conditions

Return conditions:

1.  The goods can be returned or exchanged within 14 days by reporting the return request to the email address info@ostuklikk.ee or by calling +372 58398911. Please keep the original packaging of the goods.                                                                                  

             In case of deterioration of the thing to be returned according to Section 562(4) of the Tax Code, the consumer is responsible for the decrease in value caused by the use of the thing. The consumer is responsible for the decrease in value if he has used the thing in a way other than what is necessary to make sure of the nature, properties and functioning of the thing. In order to make sure of the nature, characteristics and functioning of the thing, the consumer should handle and use the thing only as he would normally be allowed to do in the store. 

1. Defective goods will be refunded no later than 14 days from the delivery of the withdrawal request to Moeklikk OÜ.

2. According to the return conditions, the consumer will be refunded for the returned goods. At this point, we would like to draw your attention to the fact that according to Section 561(1) of the Tax Code, the entrepreneur will return all fees received from the consumer based on the contract, including the costs of delivering the item borne by the consumer. Even if it is not clearly stated in the terms of the contract, the law must be observed and the delivery costs must be returned to consumers in addition to the price of the goods.

3. If the customer wants to return the goods without a valid reason, i.e. the product has no defect and simply changed his mind, then the buyer is responsible for the postage.

4. The two-week return period only applies to items purchased using a communication device. The legal withdrawal period does not apply to products purchased in stores if the product is free of defects.

Return of non-compliant products:

-According to the Law of Obligations, the customer has the right to submit a claim within two years from the receipt of the goods, in the case of a defect occurring within the first six months, it is assumed that it was present at the time of purchase, and the nature of the defect must be determined by the seller .

- If the defect is of a technological nature, the customer may demand repair or replacement of the product when the defect first occurs. If the same defect occurs a second time, the consumer has the right to demand a refund.

- In the event of an unexpected defect, the customer must send a corresponding notification to the Ostuklik e-mail as soon as possible within 2 months after the defect has appeared.

In the case of not reporting a defect that occurred within the specified deadline without a valid reason, the customer does not have the right to demand repair or replacement of the product from Moeklikk OÜ. The message sent must contain a copy of the order, the customer's name and contact details, the date of the complaint, the claim to Moeklikk OÜ and, if possible, photos.

-Moeklikk OÜ is not responsible for: product deterioration/damage due to the customer's fault; for a defect that has occurred as a result of improper use of the product; for the natural physical wear and tear of the product under normal use.

Contact Us:

Email: info@ostuklikk.ee
Phone: +372 58398911
Address: Mustamäe tee 151, 12918 Tallinn, Estonia